1. Overview
Geoscope reports are digital products that we prepare to order for a specific property. A Government Records Report is $79. This policy explains when we cancel an order or refund a payment.
It forms part of our Terms of Use. Nothing in it limits any rights you have under the law where you live.
2. Cancelling before work starts
If you contact us before your order has entered production, we will cancel it and refund the full amount you paid. Orders usually enter production soon after payment is confirmed, so please write to us as soon as you realize there is a problem.
3. After work has started or the report is delivered
Once an order has entered production, refunds are not automatic. We review each request and decide case by case. We will consider a refund, or a corrected or replacement report, where for example:
- we could not deliver the report;
- the report is materially incomplete because of an error on our side;
- we processed the wrong property because of an error on our side; or
- you were charged twice for the same order.
Where the problem is an error in the report, we will normally correct it or reissue the report first.
4. What is not covered
We do not refund a delivered report because of:
- what the government databases do or do not contain for the property, since a report reflects the records as the source agencies publish them;
- a change of mind after delivery; or
- an address or radius entered incorrectly by the person placing the order.
A report is records and mapping research. It is not a Phase I Environmental Site Assessment and does not include a professional opinion, as explained in the Terms of Use.
5. How to ask for a refund
Email support@geoscopesolutions.com with:
- your order number or the email address used for the order;
- the property address; and
- a short description of the problem.
We will review the request and reply by email with our decision.
6. How refunds are paid
Approved refunds go back to the payment method you used, through PayPal. How long the money takes to appear depends on PayPal and your bank or card issuer.
7. Changes to this policy
We may update this policy. The version in force when you place an order applies to that order.